$99.00
This course covers the definition of active listening and its key components; ways to become a better listener; how to use body language to reflect a positive listening attitude; the difference between sympathy and empathy; how to create a listening mindset using framing, positive intent, and focus; how to be genuine when communicating; the communication process; how to ask questions, probe for information, and use paraphrasing techniques; how to build relationships to create an authentic communication experience; and common listening problems and solutions.
Communication skills are at the heart of everything people do each day — at home, at work, and at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it, in order to clarify and elicit more information.
